Without prejudice to the application of any special conditions in a separate written agreement, the following general conditions apply to all offers and agreements concluded between 4 Healthy Pets NV with registered office at Deerlijksestraat 57, 8500 Kortrijk and KBO number 0550.614.263 (including its affiliated companies ) and a natural person who does not act in the execution of a profession or business (hereafter 'Consumer'), as well as all agreements concluded with 4 Healthy Pets whereby third parties are called upon for the execution thereof.
4 Healthy Pets reserves the right to adjust its terms and conditions. If a provision of these general conditions would be unenforceable or contrary to a provision of mandatory law, this shall not affect the validity and enforceability of the other provisions. In such a situation, the unenforceable or conflicting provision will be replaced by an enforceable and legally valid provision that is as close as possible to the purpose of the original provision.
The Consumer declares to have explicitly taken note of the general terms and conditions stated below and to accept the contents thereof in full and without reservation. The mere use of the website or the placing of an order leads to the acceptance of the general conditions described below. If the Consumer agrees to the general terms and conditions, he also declares that he / she has sufficient control over the language of the general terms and conditions.
An offer contains a complete and accurate description of the products offered, so that it is clear to the Consumer what rights and obligations are attached to the acceptance of the offer. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
All offers made by 4 Healthy Pets are without obligation and will be provided in writing. Sending an offer and / or other documentation does not require 4 Healthy Pets to accept an order.
4 Healthy Pets uses images that provide an illustration of the products offered. These images used are not binding with regard to 4 Healthy Pets. Obvious mistakes or obvious errors in the offer do not bind 4 Healthy Pets.
The Consumer receives, after ordering via www.edgardcooper.com, a confirmation of the order by e-mail. This confirmation is not an acceptance of the offer, but merely informative for the Consumer and only applies as confirmation of the receipt of the order at 4 Healthy Pets. The agreement between the Consumer and 4 Healthy Pets comes into effect at the moment that 4 Healthy Pets has accepted the offer by sending the products and thereby confirming the shipment to the Consumer via e-mail. The purchase agreement only arises at the time 4 Healthy Pets sent a shipping confirmation for the products.
4 Healthy Pets reserves the right to refuse orders without giving any reason. 4 Healthy Pets has the right, if it considers this necessary or desirable, to engage third parties for the correct execution of the agreement and to pass on the costs to the Consumer.
The prices mentioned in the range of products are shown including VAT. The prices do not include transport costs except when the consumer places an order for more than 20.00 EUR (including VAT). The foregoing is geographically limited to Belgium, the Netherlands and the Grand Duchy of Luxembourg.
The prices remain fixed and unchanged during the period of validity stated in the offer, subject to material errors or circumstances beyond which 4 Healthy Pets has no control, such as fluctuations in the VAT rate (non-limitative).
In accordance with article VI 47 WER, the Consumer has 14 days to revoke the distance contract without stating reasons. Before the expiry of the withdrawal period, the Consumer unequivocally declares 4 Healthy Pets to the extent of his decision to withdraw from the contract or to find it via the standard form on:
http://economie.fgov.be/nl/consument/Handelspraktijken/Report terms/#.WJOT8rDvKUk
The Consumer will during this period as a good family man take the necessary care for the product and accompanying packaging. The Consumer will only unpack the product to such an extent that it is clear to the Consumer that he does not want to keep the product. In that case, the Consumer will return the product and all appurtenances in its original condition. The Consumer will follow the instructions of 4 Healthy Pets.
The Consumer can not make use of his right of withdrawal for perishable products that have passed the expiry date. Opened products and no longer sealed packaging are likewise affected products and ensure that the Consumer loses his right of withdrawal.
In case of withdrawal, the Consumer will bear all direct costs for the return of the products. 4 Healty Pets will refund the amount paid by the Consumer for the product, less the direct costs for the return, from the moment that 4 Healthy Pets has recovered all goods or earlier, if the Consumer proves that he has returned the goods.
The Consumer is liable for the depreciation of the products resulting from the handling of the products that goes beyond what was necessary to determine the nature, the characteristics and the functioning of the goods.
4 Healthy Pets refunds the Consumer with the same payment method with which the Consumer has performed the original transaction, unless the Consumer has explicitly agreed otherwise.
If the Consumer, after the withdrawal period, after the agreement has been finalized, wishes to cancel, and 4 Healthy Pets agrees, 25% of the price (excluding VAT) will be charged as cancellation costs. 4 Healthy Pets reserves the right to claim full compensation for the costs incurred.
4 Healthy Pets has the right to suspend their obligations if:
4 Healthy Pets endeavors to deliver the Consumer the best product as indicated in the offer, which corresponds to a reasonable usability / soundness and all legal / regulatory provisions.
Except in case of intent or gross negligence on the grounds of 4 Healthy Pets, all liability of 4 Healthy Pets for damage of any kind (direct or indirect) as a result of defects in or to the products sold, services rendered or work performed, with the Consumer, or with third parties, explicitly excluded. The total liability is only limited to the invoice value of the delivered products. 4 Healthy Pets does not guarantee products that have been damaged deliberately or through negligence of the Consumer, or have not been used in accordance with its instructions. The Consumer bears the burden of proof regarding the damage or the defect of the product.
The Consumer is obliged to indemnify 4 Healthy Pets against all third-party claims (including government) and is liable for all costs arising from this.
The Consumer will clearly announce his place of delivery or that of his representative beforehand. The Consumer is obliged to take delivery of the delivered products at the moment that they are delivered at the delivery location communicated by him or at the moment at which the goods are made available to him in accordance with the agreement. All information provided by the Consumer to 4 Healthy Pets, such as the information accompanying the order, is binding.
Delivery of products takes place while stocks last. If the stock is exhausted, 4 Healthy Pets will inform the Consumer. No form of compensation is due for depleted inventory.
4 Healthy Pets will always determine the delivery time approximately taking into account known circumstances. Exceeding the agreed delivery time in no case gives rise to compensation, penalty or cancellation of the order or order.
Unless otherwise agreed, the risk of delivery is for complete or partial damage and / or full or partial loss at 4 Healthy Pets until the moment of receipt by the Consumer or his representative. In the event of delivery of incorrect products, 4 Healthy Pets will bear the product and transport costs if these incorrect products are returned by the Consumer and are received by 4 Healthy Pets.
Unless otherwise stated in the agreement or on the invoice, payment must be made before the products are sent out. After prepayment, the Consumer can only invoke his rights. The Consumer has a notification obligation to 4 Healthy Pets when incorrect payment details have been communicated.
Late payment of an invoice will result in all claims of 4 Healthy Pets on the Consumer being immediately due and payable. Any overdue invoice will be automatically and without prior notice of default increased by an interest of 1.5% per month, whereby an already started month equals a full month, as well as a flat-rate compensation of 10% of the invoice price with a minimum of 15.00 EUR. This flat-rate compensation does not detract from the possibility of claiming damages for the damage actually suffered.
4 Healthy Pets has a retention of title up to the moment of payment by the Consumer of all deliveries, services or activities to be performed under contract (including all interest and costs).
The Consumer is obliged to provide full cooperation in order to give 4 Healthy Pets the opportunity to return the products to him and to keep the products carefully and sufficiently recognizable as the property of 4 Healthy Pets.
By creating a user account, personal data of the Consumer are collected in the customer database of 4 Healthy Pets. The received personal data are only used for internal customer management such as the execution of order. These are not passed on to other organizations for commercial purposes.
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC is observed by 4 Healthy Pets. Consumers are entitled to information, deletion, correction, opposition and access to their personal data.
Belgian law applies to all offers, agreements and their implementation.
Immediately after receipt, the Consumer is obliged to carefully check the products. A complaint due to defective product must first be communicated to 4 Healthy Pets in a clear, written and clear manner via e-mail (with acknowledgment of receipt) or registered letter. 4 Healthy Pets tries to provide an answer within a period of three working days, counting from the date of receipt of the complaint. If a longer period is required, 4 Healthy Pets will notify the Consumer of a later date. If the Consumer and 4 Healthy Pets do not reach an amicable solution, in case of further dispute, only the Courts of Kortrijk will be, unless a mandatory statutory provision expressly designates another judge as competent.
By visiting the website and the web shop on that website “www.edgardcooper.com” (the web shop and the website hereafter commonly referred to as the “Website”), and by viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to this Website, you agree to be bound by the following terms and conditions of related to the use of the Website (the “Terms”). If you do not want to be bound by our Terms, you should not visit, view or otherwise use the services of the Website. The Terms constitute a legally binding agreement between you, any user of the Website, on the one hand, and Edgard & Cooper on the other hand. Your use of this Website shall constitute your consent with these Terms. Edgard & Cooper may modify these Terms or other policies set forth on the Website from time to time. When we modify these Terms, we will update the “Last Updated” line above, indicating the month and the year of the applicable Terms. The current version of the Terms, being the version of October 2019, is the first version and shall apply until a newer version is released.
How our Program works Via the loyalty program Edgard & Cooper rewards the customers’ loyalty for purchasing Edgard & Cooper’s products by initiating all kind of related commercial actions (the “Program”). For a purchase to qualify under the Program, the customer must be enrolled in the Program and be signed his or her online account at the time of a certain purchase via the Website. The customer enrolled in the Program is able to earn so-called “Belly rubs (or “points”) and to reach certain Program levels by making eligible purchases and/or taking certain other Program actions such as clearly indicated on the Website. Once a customer reaches a certain level in the Program and/or earns a certain number of points, the customer may be eligible for certain benefits and rewards applicable to such level of the Program. Edgard & Cooper is free to change the precise benefits of the Program from time to time and all rewards are offered on a limited basis as stated in the details of the Program and cannot be accumulated with other promotions or actions. Eligible purchases and other opportunities to reach certain Program levels or earn points will be published on the Website or may be published through other media (e.g. in marketing communications, social media, etc.). The specifics to each purchase eligible under the Program shall be published on the Website and these specifics shall supplement these Terms. More information on the certain levels under the Program can be found under the FAQs help.edgardcooper.com
2.1. Eligible customers may only enroll in the Program by visiting the Website and after creating an online Edgard & Cooper account (the “Account”) as specified on the Website. Each customer must be 18 years or older to become eligible for the Program and to subscribe to an Edgard & Cooper Account. All customers with an Account are automatically enrolled in the Program.
2.2. The customer is required to provide his or hers email address and to create a password in order to enroll. The customer may also have the opportunity to provide us with his or her name, mailing address, birth date and mobile phone number, but such information is optional and such information can be used for promotional purposes and mailings. The customer is entitled to update his or her personal information on the Website and in the Account and has the right to delete or/and modify his personal information. By creating an Account on the Website, the customer agrees with these Terms”. Unless otherwise provided for, no actual purchase is required to be enrolled in the Program. A customer holding an Account is referred to as a “Member”
2.3. Each Account made up in the Program could only be associated with one single email address and one individual customer. In the event of a dispute over ownership of the Account, the customer will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address. Membership in the Program does not confer any rights or benefits in the program of any other Edgard and Cooper reseller. Our Program only applies to customers of the Edgard and Cooper Website and are no part of any other contractual relationship or does not constitute any other contractual benefits. Rewards in the form of a discount code can therefore only be used on the Website.
Earning Belly Rubs Under the Program, you earn so-called “Belly Rubs” (points) by completing “Challenges” and by doing online purchases of Edgard & Cooper products. The Program consists of four “Levels” in which you can complete Challenges. A certain amount of Belly Rubs is needed to complete a certain Level and to progress to the following Level: Level 1: at least 25 Belly Rubs required Level 2: at least 25 Belly Rubs required Level 3: at least 25 Belly Rubs required Level 4: at least 25 Belly Rubs required
Once a Member completes Level 4, he reaches the so-called “End state”. In the End state, a Member stays in level 4 and can still earn Belly Rubs with each newly placed order. A Member still needs to save up 40 Belly Rubs in order to become entitled to another reward. This process starting in the End state shall be repeated over and over again until further levels are built into the Program.
Redeeming Belly Rubs When a Member completes a level of the Program, he is offered the option to redeem his of hers saved Belly Rubs in the form of a certain reward. There are three reward options: “Redeem a Discount”, “Plant a Tree” or “Donate to Charity”. See articles 4, 5 and 6 below for more information on these rewards. Belly Rubs will expire if there is no Account activity (i.e. if there is no new purchase made or order placed) in a period of twelve months. A Member can choose to pick only one reward each time he or she completes a Level in the Program. Rewards are non-changeable after redemption.
Rewards, benefits and/or points earned through the Program have no cash value, are non-transferable (to third parties or to other platforms), and you have no property rights in or to rewards or other Program benefits. Points credited to your Account will be decreased or reversed, as applicable, if part or all of the purchase is returned or cancelled or if the credit is obtained through fraudulent or other activity that violates these Terms. Edgard & Cooper is not responsible for rewards, benefits and/or points lost or redeemed due to fraudulent activity and is entitled to refuse the granting of any reward in cases of fraud or breach of contract on the customer’s part. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by Edgard & Cooper, is expressly prohibited.
If the customer has concerns that a purchase or other activity was not properly assigned to his or hers Account, the customer may contact the Edgard & Cooper Customer Service at help@edgardcooper.com or by messaging Edgard & Cooper via the chat button on our Website and this within a period of 45 days after the date the purchase or order concerned took place and by providing all relevant details and Account information . Edgard & Cooper is not responsible for late notifications about purchases or other Program activities not being credited to an Account.
Rewards in the form of a Discount are redeemable on your next online purchase with Edgard & Cooper via the Website. You are required to redeem a discount during checkout of a specified order. Discounts are not valid for cash or cash equivalent and cannot be accumulated with other promotions or other contractual benefits offered, unless expressly stated otherwise. No adjustments can be made on previous purchases. A reward in the form of a Discount is non-transferable. Offer subject to change, alteration, or termination by Edgard & Cooper in its sole discretion at any time. Members are able to redeem no more than one Discount per purchase/order.
Edgard & Cooper continues to put efforts in reducing its carbon footprint. Rewards in the form of planting a tree are instantly redeemed upon selecting. Edgard & Cooper is committed to plant one tree per redeemed ‘plant a tree’-reward. A reward in the form of a tree is non-transferable, non-changeable. Trees are not valid for cash or cash equivalent. The timing of planting a tree falls under the sole discretion of Edgard & Cooper. Progress and updates can be monitored on the Company Forest page (The Edgard & Cooper Forest). Edgard & Cooper works together with Tree-nation. Tree-Nation allows us to plant trees around the world. We provide you with Tree-Nation’s general information in accordance with Article 10 of Act 34/2002, of 11 July 2002, on information society services and electronic commerce: Owner: Neovee Solutions, S.L. HQ address: Calle Zamora 46, 4º 4ª, 08005 Barcelona, Spain, Tax ID Nº (NIF): B64201965/ E-mail: contactus@tree-nation.com/ Telephone: +34 931620033. Edgard & Cooper is not liable for any delay or non-performance of the rewards due to external circumstances, third parties, force majeure or any change in legislation.
Edgard & Cooper wants to continue their cooperation with the Dog Care Clinic in Sri Lanka, to support the care of stray dogs. Rewards in the form of a meal are instantly redeemed upon selecting. Edgard & Cooper is committed to donate an extra fee per redeemed ‘Meal’-reward to the Dog Care Clinic in Sri Lanka. Donations are transferred monthly via a one-off donation. Members will be able to check our certificates once received. A reward in the form of a meal is non-transferable, non-changeable. The progress will be monitored on our charity page and is subject to our cooperation with Dog Care Clinic in Sri Lanka.
Edgard & Cooper may, in its sole discretion, alter, limit, or modify the Program rules, regulations, benefits, eligibility for Membership, or any other feature of the Program (including assigning any of its obligations to customers c.q. Members under the Program at any time to another person or entity, without recourse) or may terminate the Program at any time and at its sole discretion, by posting any such changes on the Edgard & Cooper Website or by communicating any changes via the contact details as provided for by the Member via hers or his Account.
Edgard & Cooper reserves the right to exclude individuals, customers from the Program without any motivation. Any abuse of the Program, failure to follow any terms of the Program (including the Terms), Membership inactivity for more than 24 months, any misrepresentation or any conduct detrimental to the interests of Edgard & Cooper could result in to a ban from the Program or could affect eligibility for any further participation in the Program. Membership and Accounts are non-transferable and Membership purchases must be made on behalf of the Member. If Membership is revoked or otherwise cancelled, any points in your account will automatically become void and of no further value.
All Program design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all proprietary software is property of Edgard & Cooper and falls under the copyright of Edgard & Cooper. The compilation of all Program content is the exclusive property of Edgard & Cooper and protected by international copyright laws. Any use of Program materials - including reproduction, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Edgard & Cooper is strictly prohibited.
The contractual relationship between Edgard & Cooper and a customer, any user of the Website, a Member or any other individual contractual party to these Terms may be terminated by Edgard & Cooper without any prior notice at any time, for any reason. These provisions relating to copyrights, trademark, disclaimer, limitation of liability, indemnification and miscellaneous, shall survive any termination of the contractual relationship. The overall liability of Edgard & Cooper under the Terms of the Program is limited to EUR 250,00. Edgard & Cooper shall only be liable for serious shortcoming, fraud of willful conduct and shall never be liable for indirect damages or consequential losses.
Edgard & Cooper may deliver any notice to the customer, user or Member by means of e-mail, a general notice on the Website, or by other reliable method to the address provided to Edgard & Cooper.
Harassment in any manner or form on the Website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden and shall be prosecuted. Impersonation of others, including Edgard & Cooper or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited and shall be prosecuted. A user of the Website may not upload to, distribute, or otherwise publish through the Website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Edgard & Cooper reserves all right to seek any indemnification as it sees fit in case a user violates this provision.
In an attempt to provide increased value to our visitors Edgard & Cooper may link to sites operated by third parties. However, even if the third party is affiliated with Edgard & Cooper, Edgard & Cooper has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Edgard & Cooper. and cannot be held liable for any transmission following the use of such links. These linked sites are only for the visitor’s convenience and therefore the visitor may access them at his or her own risk. Nonetheless, Edgard & Cooper seeks to always protect the integrity of its Web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work). Irregularities can be reported by using the following email address: help@edgardcooper.com.
4 HEALTHY PETS BVBA
Deerlijksestraat 57,
8500 Kortrijk
Belgium
Tel: 0032 2 313 32 32
E-mail: hello@edgardcooper.com
Company/VAT number: BE 0 550 614 263
By entering and using this web site, you explicitly agree to the following general conditions:
4 HEALTHY PETS BVBA, the responsible party for the processing, commits to protecting the privacy of your personal data to our best abilities, through technical safety instructions and a proper safety policy for our employees.
Although most information on this web site is available without entering personal data, there is a possibility that the user will be asked to give personal information. This information will only be used for purposes that are strictly related to the services of 4 HEALTHY PETS BVBA. The user has the right to object at any time, without charge and on demand, to the use of his personal data for direct marketing purposes. Therefore he needs to address 4 HEALTHY PETS BVBA, Deerlijksestraat 57, 8500 Kortrijk, Belgium or hello@edgardcooper.com. Your personal information will never be passed on to third parties.
The user has the legal right to inspect and even rectify his personal data. If you prove your identity (a copy of your ID) you can send a written, dated and signed application to 4 HEALTHY PETS BVBA, Stedestraat 51, 8530 Harelbeke or hello@edgardcooper.com in order to receive a free, written statement of your personal data. If necessary, you can also ask to correct the data which are incorrect, uncomplete or not definitely.
During a visit to the web site, cookies might be saved to your computer’s hard drive, with the sole purpose of adjusting our site to the needs of the returning visitor. The small files or cookies aren’t used to check on the navigating behavour of our visitors on other web sites.
Web browsers such as Internet Explorer® or Netscape Navigator® allow you to block the use of cookies. This way, you’ll receive a warning when a cookie is being installed. You can also let cookies be deleted from your hard drive afterwards. Just consult the help function of your web browser.
Google Analytics
This web site uses Google Analytics, a web analysing service which is provided by Google Inc. (“Google”). Google Analytics uses cookies to help the web site to analyse how visitors use the site. The information about your use of the website (including your IP address) generated by this cookie is being transferred to Google, who save it on their servers in the United States. Google uses this information to keep track on how you use the web site, make reports about the web site activity for web site exploiters and offer other services related to web site activity and internet use. Google is allowed to provide this information to a third party when Google is legally obliged to do so, or when this third party processes the information on behalf of Google. Google will not combine your IP address with other information it possesses. You can block the use of cookies by choosing the appopriate settings in your browser. In that case, we need to point out to you that you will probably not be able to use all the possibilities of this web site. By visiting this web site, you give permission for your information to be processed by Google in the way and for the purposes as described above.
Intellectual property rights
The contents of this web site, including the trademarks, logos, drawnings, data, product or company names, texts, images etc are protected by the intellectual property rights and belong to 4 HEALTHY PETS BVBA or entitled third parties.
The information on this web site is of general nature. The information is not adjusted to personal or specific circumstances and can not be considered to be a personal, professional or juridical advice for the user. If you need a specific or personal advice, you can always contact 4 HEALTHY PETS BVBA.
4 HEALTHY PETS BVBA puts great effort into making sure that the information presented on this web site is complete, correct, accurate and updated. Despite this effort, errors might occur in the presented information. If the given information should contain errors or if certain info is not available on the site, 4 HEALTHY PETS BVBA will do the biggest possible effort to rectify this as soon as possible. However, 4 HEALTHY PETS BVBA can not be held responsible for direct or indirect damage resulting from the use of the information on this web site. If you should come across any inaccurancies in the information presented on this website, you can contact the webmaster.
The contents of this web site (including links) can be modified, adjusted or completed at any given time without announcement or notification. 4 HEALTHY PETS BVBA does not give guarantees about the functioning of the web site and can not be held responsible in any kind of way for a malfunction or temporarily (un)availability of the web site, or for any kind of damage, direct or indirect, resulting from the access or the use of the web site.
4 HEALTHY PETS BVBA can not be, in any case or regarding anyone, in a direct or indirect particular or any other kind of way be held responsible for damage resulting from the use of this web site or another one, including from links or hyperlinks, including, without restriction, all losses, work interruptions, damaging of software or other data on the computer system, equipment, software or other properties of the user.
The web site might contain hyperlinks to web sites or pages of third parties or partners, or can indirectly refer to them. By placing links to web sites or pages we do not implicate in any way that we implicitly approve of its contents.
4 HEALTHY PETS BVBA declares explicitly that we do not have supervision on the contents or any other features of these web sites and that we can not be held responsible in any case for their contents or features or for any kind of damage by using them.
The Belgian laws apply to this web site. In case of a conflict, only the courts of the jurisdiction of Kortrijk (Courtray) are authorized.
Right of withdrawal
Individual clients (consumers) have the right to cancel within 14 days. A consumer is a natural person who does a legal transaction that is not linked to a commercial or self-employed, professional activity. The following regulations apply to the annulment and the exceptions of the right of withdrawal. If clients have any questions concerning annulment, they can contact us via hello@edgardcooper.com
